QUESTIONS AND ANSWERS: The following is a list of frequently asked questions and respective answers concerning our services and the rental management contract. Please feel free to contact us if you need more information.

Q. What is the compensation package for Florida SunBreak?

A. Florida SunBreak (FSB) will receive 20% of gross monthly rental revenue and 30% of gross weekly rental revenue, dependent upon a property’s particular rental restrictions.

Q. Who pays for the departure cleaning?

A. The Guest that rents the unit pays for the departure cleaning and any additional cleaning that is requested or required.

Q. How are resort taxes handled?

A. FSB charges the applicable state, county and city taxes to the guests upon reservation and will in turn pay the taxes to the appropriate parties. You, the owner, are relieved of this responsibility.

Q. What happens if a guest damages an item or takes something with them?

A. FSB holds a security deposit on every guest that makes a reservation. When damages or missing items are discovered upon their departure, the guests are at that time charged. FSB will then handle the replacement or repair of the item.

Q. How does FSB know what is in my unit?

A. Upon signing the contract with FSB, an FSB Customer Service Representative will go to your unit and take an inventory of the items that are in the unit. At this time FSB will make recommendations for any necessary items needed for the rental of your unit. The items that are included in the inventory are only items that are considered to be essential for rental program purposes.

Q. Can I keep personal items in the unit?

A. If your unit has an extra storage closet, you may place a lock on it and use it for personal items. FSB will however in no way be held responsible or liable for any claims of damage or missing items that are left in the closet or unit itself.

Q. What am I, the owner, responsible for?

A. In addition to the payment of the mortgage (if financed) and condominium association maintenance fees, the owner is responsible for utilities up to $100/month maximum, local telephone service with a long distance block, basic expanded cable and fast access Internet service.

Q. When are statements/checks sent out?

A. On the 20th of the month, checks and statements are sent out for all rental activity from the month prior.

Q. Are there any upfront costs to become a member of the Florida SunBreak rental program?

A. There are no monies due in advance of becoming a member of the rental program. The one-time membership and unit tour fees will be line item deductions on the first net rental income check.

Q. Who takes care of maintaining the quality of my unit?

A. FSB routinely does an inventory and assessment of the condition of the unit (normally a departure housekeeping function). At this time, repairs, touch-up paint, carpet cleaning, AC filter changes will be scheduled. Every effort is made to eliminate any inconvenience to the guests or the owner.

Q. Who pays for repairs of appliances and other items?

A. For repairs under $100 the repair is performed and is posted as a line item deduction on the net rental income statement, for large repairs the owner is contacted on a case-by-case basis for approval for the labor and materials involved.

Q. Who supplies the paper goods such as toilet paper, guest's soaps, cleaning supplies etc.?

A. FSB handles all the purchasing and distribution of all necessary cleaning and guest amenities.

Q. How do I furnish the unit?

A. If you are not decorating the unit yourself or not utilizing a professional decorating service, then FSB can refer local furniture retailers for furniture packages. If you are in need of the amenities package, then Florida SunBreak can provide the package which includes the small wares such as linens, kitchenware, electronics and so on. Typically, rental units are decorated either in a contemporary or a ‘Tommy Bahama look’ tropical style. You can also visit one of our properties to view units that are already decorated for guidance and inspiration.

Q. What else do I need besides the furnishings and amenities?

A. Phone service, cable and Internet access:

Phone: if using BellSouth www.bellsouth.com , then you order the most basic, no-frills, local calls only plan. If Internet phone, via www.vonage.com for example, then the plan includes free local and limited free long distance. This service piggybacks via a router on your Internet service (see below).

Cable: you will need to order expanded basic, via whichever provider is specific to your area. Please contact the Florida SunBreak leasing office specific to your property for your provider’s contact info.

Internet: All new units are required to have DSL or Fast Access Internet service, complete with a wireless router (WIFI). Please contact the Florida SunBreak leasing office specific to your property for your provider’s contact info.

 Liability Insurance: In case of an accident by a guest (none to date) or an incidence of damage, typically by water (it has happened), to another unit owner(s) unit(s), it is strongly recommended that you carry liability insurance in the amount of $300,000. We refer owners to the following company for coverage:

 ENG Insurance
9999 N.W. 7th Avenue
Miami, Florida 33150
Office: 305-420-6412
Fax: 305-403-5044
Attention: Val Lopez
vlopez@enginsurance.com

Q. When furnishing the unit, should I, the owner, purchase extra special decorative items?

A. It is not recommended that the units contain an excessive number or expensive decorative items. In general, it is not recommended to place any items of great monetary or personal value in the units, as these are rental units.

Q. What do I do if I, the owner, want to use the unit or allow a guest to use it?

A. As an owner you may use your unit whenever and as much as you like. You must however follow some guidelines:

1. Make a reservation by e-mail or by faxing your request to the appropriate leasing agent for your property. Links to specific property e-mails are at the main page of the Unit Owner Section.

2. Provide as much advance notice as you possibly can. The contracts stipulate that the reservation needs to be made at least sixty (60) days prior to your arrival. This allows us time to move any future reservations and block out the dates for your use. Of course if you are calling within the 60-day period and your unit does not have a reservation or the reservation can be moved you are more that welcome to stay. Every effort will be made to accommodate you. FSB however, does not encourage owners to travel during peak periods as revenue for unit owners and FSB alike will suffer.

3. All owners and guest of owners will be charged a standard departure cleaning fee in order to make the unit ready for the next guest. This fee will be the same regardless of the length of stay and will be appear as a line item deduction on the next monthly net rental statement.

Q. What if I want to use my unit at the last minute but it is occupied?

A. If the reservation in your unit can be moved, we will move it. If it cannot be moved, we will try to arrange for you to stay in another owner’s unit at a discounted rate.

Q. Will FSB keep me informed on the ongoing status of my unit?

A. FSB will not, as common practice, inform owners of the day-to-day status of their units. FSB prefers to dedicate the time, energy, and resources of its employees to the rental and proper management of the units, as well as to provide as much support as we can to our guests. Owners may use the ‘Check Your Unit Status’ button or contact the local leasing office by e-mail.
For any questions with net income statements please use accounting@floridasunbreak.com.